EAIT’s Constitution contains provisions which govern the procedures for dealing with complaints by unitholders. If a unitholder has a complaint, the unitholders may telephone, or write, to the Responsible Entity with details of the complaint and all relevant details of the unitholder (including name and address).
If a unitholder submits a complaint to the Responsible Entity, the Responsible Entity must properly consider the complaint as soon as practicable and tell the unitholder within 45 days of the complaint being made of any determination made by the Responsible Entity with respect to the complaint and alternative avenues they can pursue.
The Responsible Entity is a member of the Financial Ombudsman Service Limited (FOS). This is an independent resolution service. If a unitholder is not satisfied with the Responsible Entity’s handling of a complaint, the unitholder can contact FOS as set out below.
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Freecall - 1300 780 808
Fax (03) 9613 6399
EFG Board of Directors
